FAQ

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30 W 21st Street, 5th Floor
New York, NY 10010

support@felfel.com
(212) 400-7000

Talk to a specialist

About felfel

  • FELFEL brings restaurant‑quality food into the office via a curated smart fridge—a canteen without the overhead. We stock chef‑made meals, snacks, and drinks every workday and run the program end‑to‑end.

  • No. It’s a curated smart fridge with real, chef‑made food, clear labeling, and weekly variety. Think hospitality, not a snack machine.

  • Offices with 50+ employees onsite that want better everyday food without building a cafeteria.

  • Yes—book a tasting at our showroom, your office or request a sample drop. A tasting is completely free.

How it works

    • Tasting or quick tour, no strings attached.

    • Choose a plan and subsidy

    • We install for you (plug‑and‑play)

    • We restock daily and handle onboarding

  • A good spot near foot traffic and a standard power outlet. No construction. We’ll advise on placement and clearance.

  • Every workday (early). We right‑size orders to your team and season.

  • We do. Our service includes daily wipe‑downs during stocking, periodic deep cleans, and technical upkeep.

  • Contact support; we respond quickly during business hours and schedule fixes ASAP.

Food and menu

  • From NYC restaurant partners and makers—real kitchens, real chefs.

  • Weekly rotations with seasonal features and chef spotlights.

  • Yes. We tune the mix to your team and accept requests.

  • Yes. Items are labeled; we can share additional info by request.

  • NYC favorites including Larina, Ivan Ramen, Le Botaniste, Pain d’Avignon, and 2nd Avenue Deli, plus seasonal collaborators.

  • Absolutely—snack and breakfast bundles are part of your FELFEL Fridge.

dietary and ingredients

  • Recurring veg, vegan, and gluten‑free options, plus lighter/heartier picks.

  • We avoid artificial colors and flavors, BHA/BHT, high‑fructose corn syrup and favor balanced, better‑for‑you choices.

  • Clear labels on packaging; cross‑contact is minimized at partners, and we communicate ingredients transparently.

  • Yes—fridge temperatures are monitored and recorded; cold‑chain standards apply.

Service and support

  • Business‑day stocking and support. We also monitor inventory and quality between visits.

  • You will get a personal Account Manager who will work with you to make FELFEL a success at your office. We do launch communications, menu teasers “chef week” features, and small make‑it‑nice moments to encourage first tries.

  • Yes—quick intros for workplace teams and simple employee how‑to guides.

Pricing and subsidies

  • We don’t list pricing on the site. Request a custom program plan for an estimate range based on headcount and subsidy.

  • You choose a per‑item or percentage contribution; it’s applied automatically at checkout. We manage the setup and reporting.

  • Employees pay for their purchases; your company is invoiced for any subsidies and agreed service items.

  • We keep terms simple and transparent. We’ll propose options that fit your needs and timeline.

Space, power and facilities

  • Just a small footprint (a few square feet) with clear access. We’ll provide recommended placements and clearance.

  • No special build‑outs—standard power is enough. Place near seating if possible.

  • Yes—optional custom wraps and co‑branding.

Sustainability

  • Tight demand forecasting, right‑sized portions, and daily stocking help minimize waste. Unsold items are prioritized for rapid sell‑through.

  • We favor recyclable/biodegradable options where feasible and work with partners on continuous improvements.

Service area

  • NY • NJ • CT. If you’re nearby, we’ll confirm timelines.

  • Designed for 50+ employees onsite. If you’re smaller but growing, let’s talk.

Employee experience and app

  • Download the app, add a card, tap to unlock, choose an item, and enjoy.

  • Yes—usage follows your company’s policy; we can enable guest access on request.